Integritetspolicy

Storage of personal data - Privacy policy

Your personal privacy is important to us and you should always be able to feel completely secure and know what happens and what is recorded when you submit your personal information to us.

The privacy policy applies when we provide Scents from Norra Norrland AB 556889-3571 with services and products related to your purchase. For service matters and other contact with us, as well as when visiting our website. The person responsible for processing your personal data is Scents from Norra Norrland AB 556889-3571.

We are responsible for ensuring that your personal data is processed in accordance with applicable legislation.

When is your information processed

In order for you to visit our website, purchase our goods or services, monitor our incoming deliveries or contact us for support or information, we must collect and process personal information about you. We also collect and update your address information through third-party address update services. The information collected from you during the purchase, booking and monitoring of goods is required for you to enter into an agreement with us and for us to be able to provide our services and offers.

Why we process data

  •  In order to fulfill our agreements with you as a customer, such as the execution of purchases, dispatch of goods, invoicing and payment, and providing support.
  • To be able to provide customer service, answer questions, correct incorrect information
  • To be able to manage the customer relationship and provide our services
  • Provide you with relevant information and personalized offers in newsletters and on the web
  • Improve our customer offering, such as development of services, products and functions
  • Follow applicable legislation, such as accounting laws, distance trading laws, consumer purchasing laws, etc.

 What data we store

The data we store in our database are:

  • First and last name
  • Social security number, Organization number
  • Address
  • E-mail address
  • Phone number
  • payment details
  • Customer number
  • IP address and information about your use of our website

  Legal basics & Storage times


 To be able to manage and manage our purchases, as well as deliver our orders, we save in the customer register:

  • Name, address, social security number, organization number, telephone number and e-mail
  • Geographical information
  • IP address, device information, log information

Legal basis for savings: The terms of sale

In order to provide support and handle any complaints, we save in the order register


  •  Name, address, telephone number and e-mail
  • Geographical information
  • IP address, device information,
  • payment Reference
  • Purchased goods

Legal basis for savings: The Consumer Purchases Act, the Distance Trading Act

In order to ensure compliance with legal requirements, such as the Accounting Act, we save in the order register


  • Name, address, telephone number and e-mail
  • Geographical information
  • IP address, device information,
  • payment Reference
  • Purchased goods

Legal basis for savings: The Accounting Act

Storage time: as long as we are obliged to save the data in accordance with applicable law


 To market our goods and services via email and SMS, we save in the customer register / newsletter register


  • Name, address, telephone number and e-mail
  • Geographical information

Legal basis for saving: Balance of interest


 In order for You to be able to monitor when an item enters stock again, we save in the surveillance register


  • E-mail

Legal basis for saving: Balance of interest,

Shelf life: until the item comes back in stock


 In order for you to be able to recover a left shopping basket and easily make a purchase if you have left the checkout, we save in the preorder register


  • E-mail
  • items you placed in the shopping cart

Legal basis for saving: Balance of interest,

Shelf life: 3 months

 How is your information protected?

  • When you submit your personal information to us, you can be sure that:
  • No unauthorized person shares your personal information
  • We do not lend, rent, lease or sell any personal information to other companies or individuals.

We have taken the technical security measures necessary to protect your personal information against unauthorized access, alteration and deletion.

Who can your information be disclosed to

We may disclose your information to third parties to fulfill our commitment to you as a customer, for example to payment service providers, warehouse management companies, shipping companies and communication services.

 We may also disclose your information to companies that provide address update services to ensure we have the right address information for you

 In addition, personal data may be disclosed by us if necessary to comply with applicable legal or regulatory requirements, to safeguard our legal interests or to detect, prevent or alert fraud and other security or technical issues.

 

Your rights

You have the right, after a signed application, to inform us of what personal data we have stored about you and how we process this - a so-called register extract.

You have the right to receive corrections regarding personal data that we process about you.

You have the right to request that your personal data be deleted if they are no longer necessary for the purpose for which they were collected. However, there may be legal requirements that we may not immediately delete your personal information in, for example, accounting and tax legislation. We will then terminate the treatment done for purposes other than following the legislation

You have the right to data portability. It means a right, under certain conditions, to obtain and transfer your personal data in a structured, widely used and machine-readable format to another personal data controller. You have the right to object to personal data processing carried out with the aid of a balance of interests. If you object to such treatment, we will continue the treatment only if there are legitimate reasons for the treatment that outweigh your interests. If you do not want us to process your personal data for direct marketing, you are always entitled to object to such processing. When we have received your objection, we will cease processing personal data for such marketing purposes.

 

Please contact the following address in such cases:

Scents from Norra Norrland AB
Skyttelgatan 1
94134 Piteå

You can also email: contact@norranorrland.com

 You also have the right to submit any complaints regarding the processing of your personal data to the Data Inspectorate. The Data Inspectorate is responsible for monitoring the application of the legislation, and anyone who believes that a company improves the handling of personal data can submit a complaint to the Data Inspectorate incorrectly.

How long do we store information about you?
Your personal data will only be stored as long as there is a need to save it to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. Scents from Norra Norrland AB may save the data longer if it is necessary to comply with Swedish legislation or, where appropriate, to monitor legal interests.

Amendment of the privacy policy

We may make changes to our privacy policy. The latest version of the privacy policy is always here on the site. For updates that are critical to our processing of personal data (for example, changing specified purposes or categories of personal data) or updates that are not crucial to the processing but which may be of crucial importance to you, you will receive information on our website and via email (if you specified email) well in advance of the updates to take effect. When we make information about updates available, we will also explain the meaning of the updates and how they can affect you.